Last update: Oct 15, 2021
Which types of personal data do we collect and why?
Data we collect when you browse our website
When you browse our website we process your IP address, Google Analytics ID, internet
browser and device type, location data and your use of the website, including which pages
you visited, how you got to our website, and the time and length of your visit. We use this
data for our legitimate interests of making sure our website works properly, including
debugging, to be able to deliver you content and for DDOS mitigation on our website, and
improving our website and to perform statistical analyses for optimizing our website. We
also use this information to provide you with personal offers tailored to your needs and
tailoring what we show you to your preferences, with your prior consent.
We collect this data using cookies and similar techniques, including tags/beacons and
We collect information about how you use our website, for example which landing pages
you visit and which items you look at and how long, to make a determination about what
we could likely do for you. For example, if you read about our products and services on our
website, we might classify you as a website visitor who is interested in our products and
services and therefore as a potential customer. Based on the audience we expect you
belong to, we may act, for example by contacting you with offers about our products and
services, if we have your consent for this.
Data we collect when you contact us or request us to contact you
You can use our website to contact us or to request us to contact you. When you do this, we
collect the information that you fill out, including your name, company and contact details,
contact center provider, and other information you decide to provide us. You can also
contact us by calling us or emailing us using for example the contact details listed on our
website. If you do so, we will collect your name, company and contact details and any other
information we need to be of further assistance to you and/or communicate with you.
We use the data above to answer your questions, respond to your enquiries and/or
schedule you a product demonstration. As such, this data is used by us for our legitimate
interests in following up with you. We also use the data above for our legitimate interest of
conducting business with you and managing our internal administration, for establishing
and performing our contract with you, for our legitimate interest of conducting marketing
research so we can improve our products and services and to be able to offer our (future)
customers tailored products and services.
Data we process for our newsletter and marketing purposes
You can sign up for our newsletter or receive invitations to events using your name and
email address via the sign-up form on our website. When you fill out this form, you indicate
your consent to receive our newsletter and invitations. You can at any time unsubscribe
from receiving these emails by following the instructions provided in any of the newsletters.
If you already are one of our customers, we may contact you in relation to relevant products
or services, for our legitimate interest of developing our business. If you are not yet one of
our customers, we will only send you marketing content, for example via email or LinkedIn,
with offers or about our products or services if you have given us your permission to do so.
When we contact you in this context via email, you always have an opportunity to opt out at
any moment by following the instructions in the email.
You can also download content, for example white papers and research reports, from our
website using the forms designed for this purpose. We collect the data you fill out on the
form, including your name, company, country and email address. We process the data you
fill out on this form for our legitimate interest of keeping track of who downloads
If necessary, we can also process any of your information above for our legitimate interest
of protecting our legal rights, for example in connection with legal claims, and when we
have a legal obligation to process your information. We may also transfer your data in the
event of a company reorganization, merger, or sale.
How long do we keep your information?
We will always only keep your data for as long as we reasonably need it for the purposes
For example, data about your visits to our website will be retained until your use or
browsing session ends, except where it concerns data collected for the analytical and
marketing purposes specified above. In those cases, we will keep your information for 2
years after collection.
If you become one of our customers, we will keep high-level information relating to our
business relationship, for which we are the controller, until 7 years after the end of your
contract with us. For any information for which we are the data processor – specifically
as we have a valid contract with the customer.
We store the information that we process as a result of you subscribing to our newsletters
or because you have consented to receive information about our products and services or
about offers until you decide you would no longer like to receive these mailings.
The retention terms above can be longer if we are required to keep data longer on the basis
of applicable law or to administer our business. If we need to keep any information longer
for our legitimate interest of protecting our legal rights, we will keep the necessary
information for this purpose until the relevant claim(s) has/have been settled.
Social media buttons
We use plugins on our website from social media networks such as Facebook, LinkedIn and
Twitter. You can recognize these plugins by their logos. We also use plugins for the
embedded video players which can be found on our website. Our plugins will not collect
personal data about you, unless you click on these logos or videos. If you click on them,
these plugins are activated and automatically transmit data to the plugin provider.
We do not have any influence over which data these providers collect from you and we are
also not aware of the extent of their data processing. If you would like more information
about their data processing, this can be found in the respective privacy policies on the
websites of these providers.
small text files stored on your device. Using cookies is a way for us to make sure that our
website is continuously improved, meets your needs and can be used as a tool to optimize
our marketing strategy. In order for us to do this, we place functional cookies to make the
website function as well as marketing cookies which help us target the right people and
show them advertisements. Some of these cookies track your use of our website and visits
to other websites and allow us to show you advertisements when you browse
We use Google Analytics for obtaining statistics about usage and page views of our site.
Google Analytics provides insights about site traffic, user behavior, devices, countries and
other similar metrics. We do not send any personal data to Google Analytics and a single
user cannot be identified with Google Analytics data. Google Analytics cookies have a
lifetime of 2 years.
You may opt-out from having your usage data being sent to Google Analytics by installing
the official Google Analytics Opt-out browser extension.
We use LinkedIn as an advertising platform and LinkedIn cookies are used to retarget
website visitors who we believe have a legitimate interest in our products and services.
LinkedIn cookies have a lifetime of up to 2 years.
Your options on Cookies
Most web browsers implement controls which allow you to delete and choose from which
sources you accept cookies.
Manufacturer’s instructions for cookie controls for the most common web browsers:
• Microsoft Internet Explorer
• Google Chrome
• Apple Safari for Mac
• Apple Safari for iOS
• Mozilla Firefox
• Android Browser
With whom do we share this information?
We need the help of third parties to be able to offer you our website and our products and
services. Where necessary we will share your information with our service providers and
professional advisers, many of whom are listed above (e.g. IT providers, CRM providers,
marketing support providers (such as agencies which manage our social media accounts),
social media providers such as LinkedIn, analysts, customer service providers, business
development providers and legal service providers). We have concluded agreements with
our service providers to protect your personal data.
If our business is sold or integrated with another business, your details will be disclosed to
our advisers and any prospective purchaser’s adviser and will be passed to the new owners
of the business.
Otherwise we will not share your information with any third party, unless we have your
permission (for example if we wish to share your details with another group company for
their recruitment purposes), where this is necessary in connection with the purposes above
or with legal claims or when we have a legal obligation to do so.
How do we protect your data?
We are committed to securing your personal data and have taken steps in this regard. In
order to prevent unauthorized people or parties from being able to access your data, we
have put in place a range of technical and organizational measures to safeguard and secure
the information we process from you.
Where do we transfer your data?
International Transfers within Monzuun
Monzuun is entirely Europe-based and we do not transfer your data outside of the EU.
International Transfers to third parties
For possible United States services providers and other service providers located outside of
the EEA, we rely on Standard Contractual Clauses. If you want to receive more information
about these safeguards, you can contact us via the contact information provided above.
You are entitled to object to us processing your personal data, including profiling. You may
also ask us for an overview of your information or ask for a copy. You may also request us to
correct or delete certain data, restrict processing of your data, or ask us to transfer some of
this information to other organisations. In some cases you may object to the processing of
your data and, where we have asked for your consent to process personal data, you can
withdraw this consent at any time. Where we process your data for our legitimate interests,
you can contact us if you want more information about these.
There are some exceptions to these rights, however. For example, it will not be possible for
us to delete your data if we are required by law to keep it or if we hold it in connection with
a contract with you. Similarly, access to your data may be refused if making the information
available would reveal personal information about another person or if we are legally
prevented from disclosing such information.
If you wish to exercise any of these rights, please contact us using the details in the